Terms & Conditions

These Terms & Conditions apply to all purchases made through the website of Simon & Rachel London. By accessing our website and placing an order, you agree to be bound by these Terms & Conditions.

 

1. Applicability

These Terms & Conditions apply to all offers, orders, and agreements concluded via our website. By placing an order, you confirm that you have read and accepted these terms.

 

2. Product Information

We make every effort to display our products as accurately and clearly as possible. However, minor deviations, typographical errors, or inaccuracies in product descriptions, images, or specifications may occur and do not constitute grounds for compensation or contract termination.

 

3. Orders and Payment

All orders are processed only after full payment has been successfully received. Available payment methods may vary by country or region and are shown at checkout. Customers are responsible for ensuring that the selected payment method is valid and authorised.

 

4. Processing and Delivery

  • Processing time: 1–3 business days

  • Estimated shipping time: 3–7 business days, depending on destination and external factors

  • Orders are shipped directly from our international suppliers, including suppliers located in China

Delivery times are estimates and may vary due to customs processing, carrier delays, or other circumstances beyond our control.

 

5. Returns and Cancellations

Returns, refunds, and cancellations are governed by our separate Returns & Refund Policy, which forms an integral part of these Terms & Conditions.

 

6. Liability

We are not liable for loss, theft, or damage to shipments once tracking confirms delivery to the address provided by the customer. Customers are responsible for providing accurate shipping details. Any address errors must be reported within 24 hours of placing the order.

 

7. Intellectual Property

All content on this website, including but not limited to text, images, graphics, logos, and design elements, is the intellectual property of Simon & Rachel London and may not be copied, reproduced, or used without prior written permission.

 

8. Complaints Procedure

Complaints or inquiries may be submitted via info@simonrachellondon.com. We aim to respond within 5 business days of receipt.

9. Governing Law

These Terms & Conditions are governed by and construed in accordance with the laws of the United Kingdom. Any disputes arising out of or in connection with these Terms & Conditions shall be subject to the exclusive jurisdiction of the competent courts within the United Kingdom.