Payment Policy

At Simon & Rachel London, we offer multiple secure payment options to make your shopping experience smooth and reliable. Please note that available payment methods may vary depending on your location and device. Customers are responsible for ensuring that their selected payment method is available at checkout.

 

Available Payment Methods

We currently accept the following payment methods:

  • Credit & Debit Cards (Visa, Mastercard, American Express)

  • Apple Pay

  • Google Pay

  • Shop Pay

The availability of certain payment methods may depend on your bank, device, or region.

 

Payment Security

All payments are processed through secure, encrypted SSL connections. Payment information is handled directly by trusted third-party payment providers. We do not store or have access to full payment details on our servers.

 

Payment Processing

Orders are only processed once payment has been successfully completed and authorised. If a payment fails or is declined, the order will not be processed.

 

Refunds

If you are entitled to a refund, for example after an approved return, the refunded amount will be issued to the original payment method used at checkout. Refunds are processed within 14 days after the returned item has been received and approved.

 

Contact

For questions regarding payments or billing, please contact info@simonrachellondon.com.