Shipping & Delivery Policy

At Simon & Rachel London, we aim to deliver your order as quickly and accurately as possible. Below you will find all relevant information regarding our shipping and delivery process.

Processing Time

Orders are processed within 1–3 business days. Once your order has been dispatched, you will receive a confirmation email containing tracking details.

Delivery Time

The estimated delivery time is 3–7 business days, depending on your location within the United Kingdom. Please note that delivery times are estimates and may be extended during peak periods or due to customs clearance procedures beyond our control.

Shipping Method and Origin

All orders are shipped directly from our international suppliers, including suppliers located in China. As a result, customs duties, import taxes, or handling fees may apply depending on local regulations. Any such charges are the responsibility of the customer.

Shipping Costs

Shipping costs are displayed at checkout and are calculated based on factors such as destination, package weight, and selected shipping method.

Shipping Responsibility

Once tracking information confirms that the order has been delivered to the address provided, responsibility for the shipment transfers to the customer.
Customers are responsible for providing accurate shipping details. Any address errors must be reported within 24 hours of placing the order.

Contact

For questions regarding shipping or delivery, please contact info@simonrachellondon.com.

Shipping & Delivery Policy