Privacy Policy
This Privacy Policy applies to the services of Simon & Rachel London, reachable via info@simonrachellondon.com. We are committed to protecting your privacy and ensuring that any personal data you provide is handled securely, transparently, and in accordance with applicable data protection laws. By using our website or placing an order, you agree to the collection and use of information in accordance with this Privacy Policy.
1. Data We Collect
When you visit our website, create an account, or place an order, we may collect the following personal data: full name, billing and shipping address, email address, phone number, payment information (processed securely by third-party payment providers), IP address, and device information, browser type and usage data, and order history and website interaction data. We only collect data that is necessary to provide our services effectively.
2. Purpose of Data Processing
Your personal data is used to process and fulfill orders, manage payments, and prevent fraud. It is also used to provide customer service and support, send order confirmations, updates, and important service-related messages. Additionally, it is used to improve our website, services, and customer experience, as well as to send marketing or promotional communications where consent has been given.
3. Sharing Data with Third Parties
We do not sell or rent your personal data. Your data may be shared with trusted third parties only when necessary to operate our business, including payment service providers, shipping and logistics partners, IT and website service providers, or legal and regulatory authorities where required by law. All third parties are required to handle your data securely and in compliance with applicable regulations.
4. Data Retention
We retain personal data only for as long as necessary to fulfil the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce our agreements. When data is no longer required, it is securely deleted or anonymised.
5. Cookies
Our website uses cookies and similar technologies to ensure proper website functionality, analyse traffic and user behaviour, improve performance and user experience, and support marketing and advertising activities. You can manage or disable cookies at any time through your browser settings. Disabling cookies may affect website functionality.
6. Your Rights
You have the right to access your personal data, request correction of inaccurate data, request deletion of your personal data, object to or restrict data processing, request data portability, and withdraw consent for marketing communications at any time. To exercise any of these rights, please get in touch with us via email.
7. Data Security
We take appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, misuse, or disclosure. All payment transactions are processed securely through encrypted third-party payment providers. We do not store full payment details on our servers.
8. Contact Information
If you have any questions, concerns, or requests regarding this Privacy Policy or how your data is handled, you can contact us at:
Company name: Simon & Rachel London
E-mail: info@simonrachellondon.com.